Question 1

What are your order by dates and when do you deliver?

Accepted Answer

There is one delivery per week on a Friday. Orders need to be in by 5pm on Sunday for delivery the following Friday.
Our boxes are sent nationwide sent with DHL with woollen insulation and ice packs to keep everything frozen.
The order will arrive between 8am and 8pm but you will receive a message on the day from the courier with a two hour time slot for the delivery. If you're not going to be in, please leave a note at the point of checkout with instructions outlining a safe place to leave it.

Question 2

How is the food delivered? Do you send nationwide?

Accepted Answer

YES! Our boxes are sent nationwide sent with DHL with woollen insulation and ice packs to keep everything frozen. Orders arrive between 8am and 8pm on Fridays. We do not offer international delivery.

Question 3

Is your food suitable for during pregnancy?

Accepted Answer

Absolutely! TMM food is nutritionally balanced and delicious for everyone - we have just focussed on creating recipes with ingredients particularly beneficial for postpartum because we feel there is a lot of concentration on pregnancy nutrition and next to none for that crucial time after baby arrives.

Question 4

Do I have to cook anything?

Accepted Answer

Everything is cooked and ready to go – some dishes might have elements such as seeds or nuts to garnish on top, but everything is ready to be reheated in their pots from frozen, or defrosted and cooked (slowly) on the hob in a pot.

Question 5

Can I buy The Mama Menu as a gift?

Accepted Answer

Definitely! This makes the best gift for a new mama – please see our gift vouchers in our online shop.

Question 6

What sizes are your portions?

Accepted Answer

All of our portions are single servings so that it's super easy to just pop them in the microwave and eat straight from frozen. Should you wish to order for 2 people, please order 1 per person.

Question 7

What if I have allergies?

Accepted Answer

We operate from a kitchen that handles all allergens, so if you are extremely allergic to anything, I’m afraid we cannot assure you 100% that it doesn’t have traces. We handle nuts a lot in our menu so do not recommend ordering if you have a severe nut allergy. Most of our recipes are gluten, dairy & refined sugar-free.

Question 8

Do you accommodate vegans?

Accepted Answer

Yes! We have several vegan items on the menu at all times.

Question 9

Can I have a subscription?

Accepted Answer

Yes – you can set a subscription up! Contact freya@themamamenu.com (freya@themamamenu.com)for more details.

Question 10

Where do you deliver?

Accepted Answer

We deliver to the whole of the UK as we send our boxes via DHL Nationwide.

Question 11

What is your returns & refund policy?

Accepted Answer

We cannot accept returns however if you are unhappy with your product in any way please contact us at info@themamamenu.com (info@themamamenu.com)with details to arrange a refund.